After you place a customised order, your design goes through a quality review before production begins.
The design review process
1. You place your order and complete payment.
2. Your order status changes to “Awaiting Design Approval.”
3. Our team generates a branded layout for your approval.
4. You review and approve the layout online.
5. Branding only commences once the layout is approved AND the deposit/full payment has been received.
6. Lead times are calculated from the day after both artwork approval and proof of payment are received — whichever comes later.
What you’re agreeing to when you approve artwork
• You confirm the layout, branded item, colour, and size are all correct.
• ITLX is not responsible for spelling errors or artwork mistakes in approved files.
• No changes can be made after approval.
You can check the status of your design review at any time on your Dashboard.
Still need help? Chat with us using the icon in the bottom right, email [email protected], or WhatsApp
+27 63 782 4536.