If your artwork does not meet production standards, our team will contact you by email or phone to explain the issue and request updated files. Your order is paused until the revised design is submitted.
Common reasons for revisions
• Low resolution — your file is not high enough quality for the selected branding method.
• Brand guideline issue — each product in the Design Studio has brand guidelines that show where your image can be placed. If your design does not follow these guidelines, one of our Account managers will contact you to discuss the placement before production proceeds.
• Colour issues — colours may not reproduce accurately. Pantone colours will be matched as closely as possible, but 100% colour accuracy cannot be guaranteed. Fluorescent and metallic pantones cannot be matched — only a tonal representation is achievable.
• File format — the uploaded file type is not suitable (e.g. Word or PowerPoint files).
What to do
1. Check your email for a message explaining the issue.
2. Prepare an updated file that addresses the feedback.
3. Send the updated file to your Account Manager or reply to the email.
4. Our team will upload the new file and re-review.
5. Once approved, your order proceeds as normal.
A design revision does not affect your payment. If branding is cancelled after layouts have been generated, a layout fee of R100 (excl. VAT) per layout applies.
Still need help? Chat with us using the icon in the bottom right, email [email protected], or WhatsApp +27 63 782 4536.