ITLX

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What each order status means and what happens at each stage.

What do the order statuses mean?

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.

Status	What It Means
Pending	Order submitted, awaiting processing.
Processing	Order is being prepared by our team.
Awaiting PO	Waiting for a Purchase Order to be issued.
Shipped	Order has been dispatched. A tracking number is available.
Pickup Ready	Order is ready for collection from an ITLX branch.
Delivered	Order has been successfully delivered.
Cancelled	Order has been cancelled. Contact support if you did not request this.