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How long will my branded merchandise order take?

Estimated delivery timelines for standard and custom orders.

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Written by Imaan Ashbury
Updated over a month ago

Lead times vary by product type and branding method. Lead times are calculated from the day after artwork approval and proof of payment are received, whichever comes later.

Order type

Typical Timeline

Local branded stock

3–5 working days from artwork approval

Custom or imported stock

3–6 weeks

Rush orders

Available on request (additional fee)

Unbranded bulk orders

Dispatched the day after payment received

Lead times do not include weekends, South African public holidays, or ITLX’s annual shutdown period. Online orders can be placed up to 23:00 and will be dispatched within 2 business days (subject to payment).

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