If your order status shows “Delivered” but you have not received it, please contact our support team immediately. We will investigate and resolve the issue.
Before contacting us, please check
• Has someone else at your address or office accepted the delivery on your behalf?
• Is the package at a reception desk, security gate, or with a neighbour?
• Does the tracking information show a signature or photo confirmation?
Contact us via the chat icon, WhatsApp (+27 63 782 4536), or email [email protected]. Include your order number.
Still need help? Chat with us using the icon in the bottom right, email [email protected], or WhatsApp +27 63 782 4536.