Any damages or shortages must be reported within 24 hours of collection or delivery. Contact [email protected] or WhatsApp +27 63 782 4536 immediately.
Faulty goods
If a product is found to be defective or under warranty, you must notify us within 5 days from the date of receipt. Failure to report within this window may affect your eligibility for return or replacement.
What happens next
ITLX’s liability is limited to repairing or replacing faulty goods, or issuing a credit of equivalent value. If goods are returned and no fault is found, all associated costs are passed on to the customer.
Repair returns
Before repair work, a cost estimate will be provided for approval. Repaired items not collected within 30–90 days after completion may be sold by the company to recover costs.
Still need help? Chat with us using the icon in the bottom right, email [email protected], or WhatsApp +27 63 782 4536.