I can't log in to my ITLX account - what should I do?
If you can't log in, try these steps in order: (1) confirm you are using the correct email address, (2) reset your password using the "Forgot password" link, (3) check your spam folder for the reset email, (4) try a different browser or clear your cache. If none of these work, message us via Intercom with the email address you are trying to use and we will unlock the account.
Most common login issues
Based on support conversations, these are the top causes:
Wrong email address - users have multiple work emails and try the wrong one.
Password typed incorrectly - caps lock, trailing space, or pasting from a password manager.
Password reset email in spam - most corporate spam filters quarantine the first reset email.
Invite email never arrived - usually blocked by IT firewall.
Account deactivated - your admin may have removed access.
Resetting your password
Go to the ITLX login page.
Click "Forgot password?"
Enter the email address linked to your account.
Check your inbox (and spam) for the reset email.
Click the link and enter a new password.
If the reset email doesn't arrive
If the reset email hasn't arrived within 10 minutes, check your spam folder and any quarantine filter your IT team runs. Add [email protected] to your safe senders list. If it still doesn't arrive, ask your IT team to allowlist the domain, or message us via Intercom and we will help manually.
Account administrator deactivated your login
If your admin has removed you from the account (e.g., role change, offboarding), login will fail. Contact your internal admin to restore access.
Browser-specific issues
If you see a blank page or an infinite loading screen, try: clearing your browser cache, opening ITLX in an Incognito window, or switching browser (we test against Chrome, Safari, Firefox and Edge). Corporate VPNs sometimes interfere with login sessions.
Frequently asked questions
Can I use single sign-on (SSO) with ITLX?
SSO for larger accounts is on our roadmap. If your team requires SSO, contact us to discuss options for your subscription tier.
What happens if I enter the wrong password too many times?
Repeated failed attempts temporarily lock the account for security. Wait 15 minutes and try again, or use the password reset flow.
I changed email addresses - how do I update my login?
Your account admin can update your registered email in Team settings. Or message us via Intercom and we will update it after verifying identity.